It is a lot of people’s dream to own their own business. They think that they would not have any bosses to answer to and that would be great…wrong. Every customer is your boss and you had better be paying attention to what the boss is saying. Owning a business is not just having a product, selling the product and then go home at night. Oh, if it were that easy. My days are spent dealing with IT companies, vendors, employee issues, government regulations and certifications.
How I deal with all of this is that I have great employees and I don’t have to do it alone. My philosophy is to hire people smarter than me and get out of their way. We develop team work and we have a production meeting every day so that everyone is on the same page. The real joy of owning my own business is when I get a message like the one below from a satisfied customer. That is what it is all about.
Phyllis,
I know I’ve emailed before, but I want you to know what an incredible experience I’ve had with Burns and continue to have. Because of the outstanding customer service, product and quality, we will be transitioning all of our needs to Burns as they arise – ( newsletters, publications, business cards, brochures, etc.) Your team has made me feel educated and knowledgeable about everything from sizing, cost and turn around times that I will consider Burns to be my go to company from now on.
Thank you, Burns!
Michaele F. Butler
Vice President of PR and Development
Call 865 584-2265 today for a free estimate or consultation or email me at phyllis@burnsmp.com
