March 22, 2018
Just a reminder to our political customers that April 23rd is the cut off date for the post office to guarantee delivery of political mail. April 23rd political mailings will have to submit a signed waiver stating that their mail may not be delivered before the election.
February 19, 2018
There are two things that have really been irritating me lately. The first is an issue with my Mac computer. About once or twice a day the Mac mail freezes up and I have to do a hard start to get it to work again. My IT company has looked at briefly but did not get it fixed. So I take it to the Apple store today and got surprisingly quick service as I did not have an appointment. I could have gotten an appointment but it would have been 8:00 PM tonight. No thank you, I do not do West Town Mall at night by myself. They could not get it to replicate what I was telling them but they did do something that that thought would fix the problem. Don’t ask me what because most of this is Greek to me. I am back at work and keeping my fingers crossed that the fix is in and I won’t have anymore problems. I did look at new computers while I was there since mine is a 2011. They did comment that my computer was in good shape and is quick to open for its age. Since I am of a certain age, older computers do not bother me unless they don’t work. It seems the new models do not have a lot of things that my current computer has such as USB ports, ethernet ports, etc. So if I got a new computer I would have to buy, wait for it, adapters to make all of that work. That would total around $120.00. Why don’t they just put them in the computer and charge me for them? While I am on the subject of Mac computers, I have a pet peeve. I use folder for my customers and I sort the emails so that I can go back and reference what I have done on their print/mail projects. Mac computers does not alphabetize those folders, they must be done manually. Apple has come up with so many innovative things and they can’t alphabetize my folders. What??
The second that has been irritating me is two big scratches on my prescription sun glasses, right in the center. Now this is the first prescription sun glasses that I have ever had and I thought I was really taking care of them. Apparently not. So I go to see about the scratch and I thought maybe they could just polish the scratch off. Wrong. A new lens is require.
I was determined to get these two issues fixed today, so I am hoping that the Apple store got my email issue fixed and I definitely have the sun glass issue fixed. I was pleasantly surprised that Apple did not charge me for working on my computer, no so with the sun glasses, ouch.
February 1, 2018
It is a lot of people’s dream to own their own business. They think that they would not have any bosses to answer to and that would be great…wrong. Every customer is your boss and you had better be paying attention to what the boss is saying. Owning a business is not just having a product, selling the product and then go home at night. Oh, if it were that easy. My days are spent dealing with IT companies, vendors, employee issues, government regulations and certifications.
How I deal with all of this is that I have great employees and I don’t have to do it alone. My philosophy is to hire people smarter than me and get out of their way. We develop team work and we have a production meeting every day so that everyone is on the same page. The real joy of owning my own business is when I get a message like the one below from a satisfied customer. That is what it is all about.
I know I’ve emailed before, but I want you to know what an incredible experience I’ve had with Burns and continue to have. Because of the outstanding customer service, product and quality, we will be transitioning all of our needs to Burns as they arise – ( newsletters, publications, business cards, brochures, etc.) Your team has made me feel educated and knowledgeable about everything from sizing, cost and turn around times that I will consider Burns to be my go to company from now on.
Thank you, Burns!
Michaele F. Butler
Vice President of PR and Development
Call 865 584-2265 today for a free estimate or consultation or email me at firstname.lastname@example.org
January 22, 2018
I had an appointment in Nashville last week and so I thought I would combine it with a visit to my daughter. I had the appointment on Monday and this is what I woke up to on Tuesday. It was beautiful but made it impossible to come back to Knoxville that day. I actually stayed until Thursday and enjoyed time with my family and especially my 10 year old granddaughter, Kate. She completely amazes me with some of the things that she says such as “you still wear makeup?” and “I will not lose to a Grandma” when playing UNO, and “I can’t believe that a Grandma is beating me at UNO”. I told her that old age and treachery will get you every time. LOL We had a great time playing and she beat me several time as she is a good UNO player.
A few day off is fun but I was glad to get back into the office this morning and see all of my work family. We are all trying to avoid the flu but some have already had it. Come on spring we are ready for you.
If you are over the holidays and have started planning your next printing and mailing project, give me a call at 865 584-2265 or email me at email@example.com.
January 9, 2018
This is a picture of my Dad, Odes Robinette in Lynch KY. He is the first one on the left. I was born in 1943 during the war, and coal was essential to the war effort. My Dad got injured and was released from the mines. Oak Ridge TN (the secret city) had become a boom town because they were building the Atomic Bomb, although no one knew what they were working on. When my Dad was released from the mines, he got a job at Oak Ridge working for K-25. None of the workers had any idea of what they were doing but just knew that it was a very closely held secret and if questions were asked you would not have a job. After we moved from the secret city, we moved to a little community in West Knoxville called Ball Camp. I attended Ball Camp Elementary and then Karns High School where I met the love of my life, Ken Burns. We were married 52 years until he passed away in 2014. Ken started our business Burns Mailing & Printing, in the garage and then moved it to commercial locations until we purchased our present site at 6131 Industrial Heights Dr. in Knoxville. In 1991 we started offering graphic design and direct mail services. This year marks the 28th year that I have been in printing and mailing. I have a fantastic staff of experienced pressman, trade binders, graphic designers, mailing staff, estimator/planning and accounting. Because we are operating three businesses in one (graphic design, printing and mailing) each department must know exactly what is required and execute it flawlessly.
Too bad I can not sing, but I do know the printing/mailing business. Give me a call today at 865 584-2265 or email me at firstname.lastname@example.org for a free quote. I promise I will not sing to you, unless its your birthday and then I will make an exception.