Shut Up And Listen To Customers

June 9, 2017

Selling is not what you want the customer to have, it is solving a problem that the customer has and giving them a solution.  I have found that if I just shut up and listen to what my customers have to say then I can find a way to implement a solution and try and save them money. This happened today on a phone call that I got out of the blue.  The customer had a big problem and I took down the information about the project, got with my mailing manager and we proposed a way of fixing their problem and saving them over $8500.00 in postage. We don’t know if we have been selected for the job but we listened and found a solution that is good for my customer.

Burns has been solving problems since 1981.

phyllis@burnsmp.com

865 584-2265


Non-Profit Seminar On Direct Mail June 29th 2017

June 5, 2017


Political Mailings Have Already Started

May 22, 2017

At Burns Mailing & Printing, we love the time leading up to elections.  The reason is a lot of printing and mailing.  We have been working with politicians for many years. One of the reasons that we do a lot of political work is that we offer a one stop shop for graphic design, printing and mailing.  We offer turn key estimates – including estimated postage, list clean up, duplicate address checks and automated bar-code postage rates.

We also offer other things need for a successful campaign such as push cards, brochures, door hangers, lapel stickers, laser personalized letters, invitations to events, posters and yard signs.

Call me at 865 584-2265 or phyllis@burnsmp.com


Richard Bean, And How I Got To Know Him

May 11, 2017

Back in 1999, we bought a $250,000 press and the Knoxville News Sentinel did a story on me and my late husband Ken Burns.  The story was about how we started the business in the garage and the progress that we had made in building the business and about our working together so successfully.  At that time Ken and I went out to lunch, most days as that was our time to catch up on what was going on in the business and to just be together.  One day we were at one of our lunch spots and Richard Bean comes up and ask if we were the couple in the Knoxville News Sentinel’s article.  We told him that we were and he introduced himself.  We knew his name because Richard is in charge of the Richard L. Bean Juvenile Detention Center.  We were both amazed that he remembered the article and recognized us. It seems that Richard went to a lot of the spots that we ate lunch, so we would see him often.  One of his favorites is Wright’s Cafeteria. I still see him at Wright’s Cafeteria, when I occasionally go out to eat.

Richard sends me emails from time to time and most of them are funny, but the one he sent me recently was very inspiring.  It was about the World War II cartoonist Bill Mauldin.  Sgt. Bill Mauldin was a soldier who was in the trenches with the rest of the guys in World War II.  He drew what he saw and most of it was not very pretty. He never held back even when General George S. Patton informed Mauldin he wanted the pointed cartoons celebrating the fighting men and making fun of the high-ranking officers to stop and stop NOW!  However, five-star General, Dwight D. Eisenhower, SCAFE, Supreme Commander of the allied forces in Europe had the last work. “Mauldin draws what Mauldin wants.” Mauldin won and Patton lost.  At 23, Mauldin won the Pulitzer Prize and was on the cover of Time magazine. He won a second Pulitzer Prize later and when President John F. Kennedy was assassinated, he drew a picture of the statue at the Lincoln Memorial, slumped in grief, its head cradled in its hands. According to all accounts he never lost that humble personality and considered himself just one of the enlisted men.

Thank you Richard for this inspiring article.


Burns Mailing & Printing Is In Your Neighborhood

May 8, 2017


Direct Mail Will Be A Powerful Tool For The 2017 Political Campaigns

April 25, 2017

Direct mail continues to prove its effectiveness as the most engaging channel for political campaigns. Direct mail can break through the political noise and is not intrusive as it can be viewed at the recipients leisure.  Burns Mailing & Printing, Inc. has years of experience with political printing and mailing.  We also offer graphic design, NCOAlink update (list clean up) for FREE for our customers, push cards, brochures, door hangers, yard signs, invitations, lapel stickers and door hangers.

Call the professionals for your campaign.


Burns Saves Non-Profit Organization Money By Assisting Them In Getting Non-Profit Postal Rates

April 21, 2017

Recently we helped a new non-profit customer obtain non-profit status at the USPS and saved them several hundred dollars in postage. Here is what they are saying about Burns;

Amy,
I just wanted to send a quick note to thank you for all of your help in getting our postal non-profit status approved! We had a couple of hiccups along the way and I am so thankful that you were there to facilitate.

Working with Burns Printing has been the best experience. Each one of you has been so kind and helpful throughout this process. I am really looking forward to our next project!

Thank you again- hope everyone has a wonderful weekend.

Non-profit or for profit, we pride ourselves in helping our customers achieve their goals, and save them as much money as possible.

Call me Phyllis Burns at 865 584-2265

phyllis@burnsmp.com