Celebrating 26 years at Burns Mailing & Printing



Phyllis Robinette Burns

In March, I celebrated my 26th year at Burns Mailing & Printing, Inc.  The business was started by my late husband, Ken Burns, in 1981 in our garage.  I have seen a lot of changes in the printing and mailing industry in those 26 years.  It has been a wild ride, but I love the business and all the great people who I meet along way.  Of course, I could not do anything without my great team of employees.

Dynamic Graphics Team


Our experienced graphics department designs everything from post cards, catalogs, brochures, direct mail and many other print collateral.  With new technology, they also run the digital press and program the computer to plate system and our paper cutter. The print industry is ever evolving.


Window Envelopes

June 19th, 2015

The dimensions of the window on a window envelope is very important these days. The window should have a slightly larger window than previously used with the PostNet bar-code.The larger window will meet the requirements for the Intelligent Bar-code, that the United States Postal Service requires in order to qualify for postal discounts on Standard A mail. Before ordering large quantities of envelopes, it is a good idea to let your mailer check to make sure that the envelopes you are ordering meet USPS specifications and that they will run on the mailers equipment.

If Burns Mailing & Printing is processing your statements and invoices, we will keep an inventory of all your envelopes and notify you when they a certain level is reached so that a new order may be placed.

Bad Data Files Can Cost You Money

June 11th, 2015

A customer asked me one day, what is the biggest problem that you have in mailing. That was easy to answer, it is receiving bad data files from the customer. It is important to have a separate field for first name, middle name, last name, street address, state and zip code. Bad data will end up costing you money, if the mailer has to fix the data files.  If the mailer has to fix the files, then the mailing could also be delayed.

If you are a non-profit organization, it is not a good idea to let volunteers enter data, because of the inconsistency.  Having one person entering data correctly can save time and money.

Digital Printing and Offset Printing Do Not Look The Same

June 10th, 2015

Don’t make the mistake of comparing apples to oranges. Digital printing, for small runs under 5000, and offset printing on a conventional press do not look the same. Digital toner sets on top of the paper and is more vivid, while printing ink is absorbed by the paper. So if you run a small job on a digital press and the next run is a larger number, do not expect them look the same.

New magnetic substrate for digital and offset presses

May 7th, 2015

I rarely get excited about new paper products, but the Nekoosa Paper Company has come up with one that has my attention.  It is MagneCote a  pre -magnetized paper that can be used for conventional offset and digital presses. It has been USPS approved and there are no special measures to use it in direct mail. It can be die-cut, perforated, folded, scored and saddle stitched just like any other paper.

I believe that this one is out of the ball park. Can’t wait to try it out.

Just Call Us Speedy

May 4th, 2015

Just call us speedy today because we have had our new DS-1200 NeoPost addressing and inserting machine rocking and rolling today.  We have processed 55,000 pieces of mail from 8:30 this AM until 3:15 this afternoon.  We have a project with around 400,000 and at this rate we will done ahead of schedule.

What a difference having state of the art equipment makes.  It allows us to give the customer service that our customers have come to expect of us and the type of service that we want to provide to all of our customers.

It has been a gloriously beautiful day here in East Tennessee. I am so thankful for the blessing of living in Knoxville, TN with the beautiful Smokey Mountains in the background and the spring flowers all in bloom.  I could skip all the allergies that come with spring.


April 29th, 2015

At Burns Mailing & Printing, Inc. we have built our business over the years on word of mouth and referrals. Here is what a few of our customers are saying;


” We so appreciate our partnership with Burns Mailing and Printing.  They are always responsive to our needs and take good care of every project we send them. Our friends at Burns make printing and mailing for KARM so much easier for us.” S.R, Director-Marketing and Communications, KARM


“We truly appreciate the professional work of BURNS Mailing & Printing, Inc. for our international, industrial machinery business. The process from design to delivery is smooth and efficient. Burns allows changes at any time along it. Angela and her team work with a smile and always keep a positive attitude. Work is on time, competitively priced, and in high quality.” B.K., PD2i North America

We treat our customers like family.

New Project

March 11th, 2015

I love when we have a large project in our shop.  We are about to personalize, geo-code, insert and address a direct mail piece in the quantity of 550,000. Sweet! The exciting part is the preparation, processing  any printing that needs to be done and making sure that all machines have had maintenance checks done. With our new NeoPost DS-1200, we can process large mailing at a speed of 12,000 per hour.  Invoicing and statement processing  run at the same high speed.

I Love Technology

March 6th, 2015

Technology is an awesome thing, I love technology. When I first went in the mailing business, labeling was done with a Kirk Rudy labeling machine that glued the labels on the envelope. If the machine malfunctioned it would big leave a big wad of labels that there was no way of recovering. Today we are addressing and inserting with a NeoPost DS-1200 that runs at speeds of 12,000 per hour. If for any reason, we have a problem, we simply recover the address in the computer with no loss of data.
Phyllis Burns, President of Burns Mailing & Printing Phyllis with Neopost