Celebrating 26 years at Burns Mailing & Printing



Phyllis Robinette Burns

In March, I celebrated my 26th year at Burns Mailing & Printing, Inc.  The business was started by my late husband, Ken Burns, in 1981 in our garage.  I have seen a lot of changes in the printing and mailing industry in those 26 years.  It has been a wild ride, but I love the business and all the great people who I meet along way.  Of course, I could not do anything without my great team of employees.

Window Envelopes

June 19th, 2015

The dimensions of the window on a window envelope is very important these days. The window should have a slightly larger window than previously used with the PostNet bar-code.The larger window will meet the requirements for the Intelligent Bar-code, that the United States Postal Service requires in order to qualify for postal discounts on Standard A mail. Before ordering large quantities of envelopes, it is a good idea to let your mailer check to make sure that the envelopes you are ordering meet USPS specifications and that they will run on the mailers equipment.

If Burns Mailing & Printing is processing your statements and invoices, we will keep an inventory of all your envelopes and notify you when they a certain level is reached so that a new order may be placed.

Printing Has Changed Since I Started 25 Years Ago

June 15th, 2015

When I started in printing, the type was being set on a Compugraphic machine, then it was waxed onto a board and then an image taken with a camera that was as big as my desk.  Film was developed and then the film was stripped into flats and finally an image burned on a metal plate.  Talk about labor intensive and it required a lot of skill.  Today everything is controlled from our graphics department.  They control not just design and specifications for Postal standards but also several pieces of our equipment, such as the computer to plate, our digital press and our paper cutter.  Everything is programmed in the graphic department and sent to the various machines. It still requires a lot of skill but not as many people and it is much faster.  It truly is golly, gee technology, or at least, it is to me.

Every time we are able to add a new technology in our business, it amazes me what all the equipment will do.  I am still wowed by our new NeoPost DS-1200 inserter/addressing machine that runs a speeds of 12,000 per hour.

Bad Data Files Can Cost You Money

June 11th, 2015

A customer asked me one day, what is the biggest problem that you have in mailing. That was easy to answer, it is receiving bad data files from the customer. It is important to have a separate field for first name, middle name, last name, street address, state and zip code. Bad data will end up costing you money, if the mailer has to fix the data files.  If the mailer has to fix the files, then the mailing could also be delayed.

If you are a non-profit organization, it is not a good idea to let volunteers enter data, because of the inconsistency.  Having one person entering data correctly can save time and money.

Coating Applied To The Addressing Area Of A Postcard

June 9th, 2015

I was reminded today of a problem that we come across occasionally, and that is applying a coating on post cards, brochures etc. in the addressing area of the mail piece. We had a post card delivered to us from another printer and it had the coating in the addressing area. If applying a coating it should not be applied to the addressing area because the inkjet cannot lay down a barcode that will pass USPS standards. The ink beads up and that is a problem because all mail going into the bulk mail unit must pass a Merlin test. If the barcode fails Merlin, the postage will increase. How much? We do not know why the increase will be until it has been tested by Merlin standards.

However, if Burns is printing the post cards etc. we make sure that all USPS specifications are met before printing.

New Postage Rates Take Effect May 31, 2015

May 13th, 2015

Hard to believe but first class stamps will remain the same at .49 each.
The meter price for first class is .485
International Global Forever Stamp – $1.20
Non-profit mail with a 5 digit match entered at origin – .143
Standard Mail with 5 digit mail entered at origin – .265

Other pricing on Extra Services
Price of PO boxes will increase 5.9%
Price of Certified Mail will increase 4.8%
Price of Return Receipt will increase 3.8%
Price of Registered Mail will increase 2.6%
Price of Insurance will increase 4.9%
Price of Collect on Delivery (COD) will increase 5.4%

No price change for Priority Mail Express, Priority Mail or Pickup on Demand.


April 29th, 2015

At Burns Mailing & Printing, Inc. we have built our business over the years on word of mouth and referrals. Here is what a few of our customers are saying;


” We so appreciate our partnership with Burns Mailing and Printing.  They are always responsive to our needs and take good care of every project we send them. Our friends at Burns make printing and mailing for KARM so much easier for us.” S.R, Director-Marketing and Communications, KARM


“We truly appreciate the professional work of BURNS Mailing & Printing, Inc. for our international, industrial machinery business. The process from design to delivery is smooth and efficient. Burns allows changes at any time along it. Angela and her team work with a smile and always keep a positive attitude. Work is on time, competitively priced, and in high quality.” B.K., PD2i North America

We treat our customers like family.

New to Burns Mailing and Printing, Inc.

March 3rd, 2015

I am so excited about Burns moving into invoicing and statement processing. With our state of the art NeoPost DS-1200, we can process invoicing and statement at the speed of 12,000 per hour. Customers can download their data to our secure FTP site and we do the rest. We can print and supply our customers with envelopes and other collateral that they might want to insert, thus making Burns a one-stop convenience.

Biggest Contract In The History Of Burns Mailing & Printing, Inc.

October 14th, 2013

It has been awhile since I have blogged and I promise to do better in the future.  Thankfully, we have been very busy at Burns Mailing & Printing, Inc.  We just signed the biggest contract in the history of the company.  We will be doing graphic design, printing and mailing for a provider for the State of TN.  We were selected to bid because we are a State of TN, certified Women Business Enterprise (WBE).  The State of TN encourages minority, veteran owned and women owned companies to participate in State business. We were the successful bidder

Things have been busy in my personal life as well.  Ken had knee replacement June 24th and spent 5 weeks in a rehab facility.  The knee surgery was successful but he is not able to get his leg as straight as he should so his therapist are working on that.  We are trying massage therapy as well and he has been approved for Botox injections to relax the leg.  He also has a new caregiver, James, and that is going well.  He has James take him by Baskin Robbins for his favorite ice cream, rocky road chocolate. A car, driver and a credit card can be a dangerous thing.

This weekend we celebrated the marriage of my grand-niece.  It was outdoors on a beautiful fall day in East Tennessee. It was great to have family from out of town get together for this wonderful occasion.