Taking Care Of Things That Irritate Me

February 19, 2018

There are two things that have really been irritating  me lately.  The first is an issue with my Mac computer.  About once or twice a day the Mac mail freezes up and I have to do a hard start to get it to work again.  My IT company has looked at briefly but did not get it fixed.  So I take it to the Apple store today and got surprisingly quick service as I did not have an appointment.  I could have gotten an appointment but it would have been 8:00 PM tonight.  No thank you, I do not do West Town Mall at night by myself.  They could not get it to replicate what I was telling them but they did do something that that thought would fix the problem.  Don’t ask me what because most of this is Greek to me.  I am back at work and keeping my fingers crossed that the fix is in and I won’t have anymore problems.  I did look at new computers while I was there since mine is a 2011. They did comment that my computer was in good shape and is quick to open for its age. Since I am of a certain age, older computers do not bother me unless they don’t work.  It seems the new models do not have a lot of things that my current computer has such as USB ports, ethernet ports, etc.  So if I got a new computer I would have to buy, wait for it, adapters to make all of that work. That would total around $120.00.  Why don’t they just put them in the computer and charge me for them? While I am on the subject of Mac computers, I have a pet peeve.  I use folder for my customers and I sort the emails so that I can go back and reference what I have done on their print/mail projects.  Mac computers does not alphabetize those folders, they must be done manually.  Apple has come up with so many innovative things and they can’t alphabetize my folders. What??

The second that has been irritating me is two big scratches on my prescription sun glasses, right in the center.  Now this is the first prescription sun glasses that I have ever had and I thought I was really taking care of them.  Apparently not.  So I go to see about the scratch and I thought maybe they could just polish the scratch off.  Wrong.  A new lens is require.

I was determined to get these two issues fixed today, so I am hoping that the Apple store got my email issue fixed and I definitely have the sun glass issue fixed.  I was pleasantly surprised that Apple did not charge me for working on my computer, no so with the sun glasses, ouch.


Snowed In Last Week In Brentwood

January 22, 2018

I had an appointment in Nashville last week and so I thought I would combine it with a visit to my daughter.  I had the appointment on Monday and this is what I woke up to on Tuesday.  It was beautiful but made it impossible to come back to Knoxville that day.  I actually stayed until Thursday and enjoyed time with my family and especially my 10 year old granddaughter, Kate. She completely amazes me with some of the things that she says such as “you still wear makeup?” and “I will not lose to a Grandma”  when playing UNO, and “I can’t believe that a Grandma is beating me at UNO”. I told her that old age and treachery will get you every time. LOL We had a great time playing and she beat me several time as she is a good UNO player.

A few day off is fun but I was glad to get back into the office this morning and see all of my work family.  We are all trying to avoid the flu but some have already had it.  Come on spring we are ready for you.

If you are over the holidays and have started planning your next printing and mailing project, give me a call at 865 584-2265 or email me at phyllis@burnsmp.com.


A Customer’s Endorsement Of Burns Mailing & Printing

January 5, 2018


I know I’ve emailed before, but I want you to know what an incredible experience I’ve had with Burns and continue to have.   Because of the outstanding customer service, product and quality, we will be transitioning all of our needs to Burns as they arise – ( newsletters, publications, business cards, brochures, etc.)  Your team has made me feel educated and knowledgeable about everything from sizing, cost and turn around times that I will consider Burns to be my go to company from now on.


Thank you, Burns!

Michaele B.

This email kick started my year in a very positive way. Thank you Michaele.

Mayor’s Business Advisory Council

December 26, 2017

Last Thursday, I attended my first Business Advisory Council meeting.I had been to a meet and greet previously, but this was the first meeting for me, where a presentation was made by a City of Knoxville employee.  Our presenter was Peter Ahrens, director of building inspections. When I saw the topic, I thought, this is going to be boring, but it was anything but boring.  We learned more about permits, pre-submittal conferences and expedited permits, and blighted neighborhoods.  Peter’s department is changing some procedures to expedite approval of new buildings and  re-modeling of current buildings so that business can get in their buildings a lot faster.  Making it easier for permitting, inspections etc. makes it easier for business to locate in the city.   More business in Knoxville increases the tax revenues, creates jobs and helps the overall economy of Knoxville. For me, as a small business owner, this is very important.

Lets keep moving forward Knoxville.

Christmas Lunch at Burns Mailing & Printing, Inc.

December 19, 2017

Tomorrow is our traditional Christmas lunch at Burns.  This will be my 27th year of celebrating Christmas with my work family and what a great family they are.  Many of my customers comment that it is just like family coming to Burns.  That is what I are striving for is to make our customers feel at home and to make my employees feel part of the Burns family.  It is also a time to reflect on the ones who are not with us in this Christmas season. The one that I miss the most is my late husband Ken Burns (our founder).  He loved getting together with our employees at Thanksgiving and at Christmas. We have also lost some of our  employees including the death of my nephew Scott Dean. We will also miss those who have retired or moved on with their careers.  We hope that you are celebrating with your work family and your families at home.

From all of us at Burns Mailing & Printing, Merry Christmas and Happy New Year.


The Day I Visited Pearl Harbor

December 7, 2017

In 1988, I had the opportunity to visit Pearl Harbor.  Visiting the Pearl Harbor Memorial was the most memorable time that I spent in Hawaii.  Before we went into the memorial, we watched a movie about the attack and about some of the things we would be seeing.  It was an almost reverent atmosphere  and the U.S. Navy was there and they made sure that respect was given to the memory of those who died in the attack. There was still an oil slick from the sunken ships on the water. December 7, 1941 was the day that the U.S. became involved in World War II. That was two years before I was born. My Dad, Odes Robinette , worked at Oak Ridge during the war and he did not know that they were making the atomic bomb that ended the war.  He and my Father-In-Law, H.R. Burns, who also worked at Oak Ridge, both heard it on the radio, just like every one else. Hope that we never have to go through another war like that.

Thank you to all our men and women who have served and are now serving for your service to our country. We are truly the free because of the brave.




In Printing It All Starts With The Artwork

November 28, 2017

There are a few things you should know about preparing press-ready files for printing. The first is setting up your document as the correct size. If your artwork is going to have BLEED – that is any element (color, images, text, etc.) that extends up to or past the edge of a printed page – your document needs to include an extra 0.125″ on each edge that will be trimmed off to give it a nice, clean appearance. To recap, your size will be the trim size plus bleed. Trim size is the final size of a printed piece after being cut from the sheet of paper that it was printed on. Say you wanted an 8.5×11 flyer with a picture border. The artwork you send us should be 8.75 x 11.25. If the artwork doesn’t have bleed, then the document will simply be the trim size.

Want more information and tips on printing and mailing?  Email me at phyllis@burnsmp.com and I will send you a FREE resource guide for printing and mailing projects.  Also our estimates are free and you can request an estimate at our website burnsmp.com or email me, Phyllis Burns.  We are a printer who knows mailing and a mailer who knows printing.  That is truly a great combination.

Burns Mailing & Printing is a 100%  owned Women Business Enterprise, certified by the State of TN, certificate #072706-01