Shut Up And Listen To Customers

Selling is not what you want the customer to have, it is solving a problem that the customer has and giving them a solution.  I have found that if I just shut up and listen to what my customers have to say then I can find a way to implement a solution and try and save them money. This happened today on a phone call that I got out of the blue.  The customer had a big problem and I took down the information about the project, got with my mailing manager and we proposed a way of fixing their problem and saving them over $8500.00 in postage. We don’t know if we have been selected for the job but we listened and found a solution that is good for my customer.

Burns has been solving problems since 1981.

phyllis@burnsmp.com

865 584-2265

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: