The Super Bowl and The United States Postal Service
I just received an email from the USPS. It reads; “This is to inform you of operational changes that will be taking place at the Indianapolis Processing and Distribution Center to accomondate planned activities associated with Super Bowl XLVI and necessary security requirements. The Indianapolis facility is located directly right beside Lucas Oil stadium, site of this year’s Super Bowl.”
The essence of the directive is that they are essentially moving the operation of the Post Office for the Super Bowl. Their closing statement was; “We are working diligently to ensure these disruptions have minimal impacts on our customers.” I believe that moving postal operations would have a big impact on their customers. It has been my experience, that the USPS is really not that big on customer service. They don’t think like a business, they certainly are not customer oriented like the businesses that I know and they very much have the attitude of, we will do what we want and you will like it. After all, where else can you go to mail?
