I like my dentist and his employees.  Year after year I go and get my teeth cleaned and occasionally have a crown or some other dental procedure and eventually, they start to feel like your friends.  They ask about my children who have left home and are now having children of their own.  They want to know how old my Grand Son is now and is he playing any sports.  I inquire of their family and knowing that my dentist has small children and that they have had a stomach virus, I want to know if they are all better.  I have admired pictures of his babies as they were born and knowing now that they are toddlers,  find it hard to believe that they are that old.

You know, it is like the old Cheers show, where every body knows your name.  I like going to businesses where they know my name and it is a cliche but I feel like they are really glad I came.  That is how I want to make my customers feel when they come in to bring their printing and mailing jobs.  We get to know them and like seeing them when they come by or I go by their office.  I have one customer who moved to Atlanta and works for the Girl Scouts but she did not quit doing business with me.  We just gained another customer in Atlanta.  She still has family in Knoxville so she occasionally stops by when she is in town, to say hello and the best part is that sometimes she brings Girl Scout cookies. Just don’t tell my dentist!

Share on Facebook

This entry was posted on Thursday, March 5th, 2009 at 3:40 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.